Returns and warranty
Read the return and legal guarantee terms before sending a product back. Withdrawal return shipping is paid by the buyer; always contact us first so the shipment can be identified.
Support
Help with orders, setup, and service.
Contact TamedTail for order questions, setup guidance, returns, warranty claims, and shipping follow-up. We reply as soon as possible.
Shipping and customs
Shipping is paid together with the product at checkout. For non-EU deliveries, import duties and local taxes are normally paid by the buyer.
Company invoices
For business billing, send company name, fiscal address, tax ID, VAT ID if applicable, and invoice email through the contact form above.
Order status
Track your order progress, shipping updates, and delivery timeline. Enter your order reference and the email used at checkout.